Frequently Asked Questions
Everything you need to know about your IGK Hair journey.
Are IGK Hair products cruelty-free and vegan?
Yes, all IGK Hair products are 100% vegan and cruelty-free. We never test on animals and ensure our formulations do not contain any animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.
Do your products contain sulfates or parabens?
No, our formulas are created without sulfates (SLS or SLES), parabens, or mineral oil. We prioritize hair health and color longevity in every product we develop.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
Can I use IGK products on color-treated or chemically-treated hair?
Absolutely. Our products are specifically formulated to be safe for color-treated, chemically-treated, and keratin-treated hair to maintain vibrancy and strength.